
This article is a part of your HHCN+ Membership
Home-based care providers have increasingly turned to technology to ease a variety of burdens – with particular enthusiasm for AI-powered documentation support and ambient listening tools.
That’s according to the results of a recent Home Health Care News pulse survey, which identified the tools providers are most interested in implementing in their businesses and the key hurdles to such innovation, namely oversaturation of tools and cost.
For David Kerns, CEO of the LTM Group, the most significant shift in home-based care over the next five years will be a more tech-forward industry. At LTM, he said, technology has helped improve efficiency and the patient experience – but its greatest impact has been on the company’s workforce.
“One of the biggest things that we’ve had is just helping with retention, helping with quality of life,” he told HHCN. “We did a big [initiative] called pajama time, where we were eliminating time [spent documenting after work hours].”
Headquartered in Dayton, Ohio, the LTM Group is a network of home health, hospice and home care agencies operating in Michigan, Ohio, Indiana and Florida. The provider, which cares for approximately 25,000 patients annually and employs over 1,500 people, entered Florida in September through a joint venture with real estate firm V3 Capital.
The company made a significant investment in technology about a year and a half ago, Kerns said, and now uses AI for all of the company’s home health documentation.
The most desirable tools
According to HHCN’s survey, which included 22 admissible responses from home-based care providers, reduced documentation time was the second most desirable outcome of technology investment, second only to improved patient outcomes. Research has indicated that AI-powered documentation may not enhance clinician efficiency, but that it does improve clinician quality of life – as demonstrated by the LTM Group’s “pajama time” initiative.
Technology can also protect the human element of home-based care. This element is crucial to both patients and clinicians, according to Dr. Derrel Walker, chief medical officer at The Pennant Group (Nasdaq: PTNG).
“My favorite part about medicine is the personal interaction and the ability to show empathy and understanding about what [the patient is] going through,” Walker told HHCN. “It’s well documented that physicians and providers spend more than 50% of their time interacting with the medical record and not the patients. I would hope that if we can optimize the utilization of technology and AI to fix that, and so that most of our time is interacting with patients, it would be a huge win.”
Eagle, Idaho-based Pennant is a holding company with independent operating subsidiaries, including 141 home health and hospice agencies and 61 senior living communities.
In addition to seeking out documentation tools in general, providers have zeroed in on ambient listening and automated scheduling as tools that will be most impactful in the home-based care industry over the next three to five years.
Tools like ambient listening can also help protect the human element of care, according to Steven Gonzalez, CEO of HealthView.
“To have the human be able to show up and take care of someone in a human way, and maybe even from a voice perspective of charting … that’s the thing we’re the most excited about,” Gonzalez said. “When that starts to take place, care will actually get elevated.”
HealthView is a Cerritos, California-based provider offering home-based care services, including private duty nursing, skilled nursing, personal and companionship and other home-based services.
Technological enhancements have allowed Healthview clinicians to be more attentive to patients, Gonzalez said, improving patient and employee experience as well as culture.
Survey respondents also expressed interest in automated scheduling, which is next up on Kerns’ list of technology investments. AI scheduling tools will improve both patient and clinician experience, he said.
Obstacles to technology adoption
Despite providers’ interest in the tools, technology use across the industry is heterogeneous. While 19% of respondents reported that their organization is “very advanced” and 28.6% said they were “somewhat advanced” when it comes to technology adoption, 28.6% reported that their organizations were moderately advanced and 23.8% said their technology adoption was limited.
New technologies also bring myriad challenges. Respondents reported that cost and integration issues are the primary barriers to broader adoption of technology across their organizations. Unclear return on investment was also a key concern.
Providers with large, rapidly expanding footprints also may struggle to ensure continuity when integrating new tools.
“That’s always the hardest part [or integrating a new acquisition], is leading the transition of all the technology and making sure that nothing has dropped, or there’s no major interruptions,” Walker said.
Pennant maintains a team dedicated to such tasks, which include ensuring there are no clinical service failures and improving clinical processes and quality reporting, Walker said.
Additionally, some operating challenges cannot be overcome with technology alone.
“For us in Southern California, the cost of living is very expensive, and so it’s very difficult for us to compete against the health systems and Kaiser and everyone else that’s in our territories,” Gonzalez said. “There’s only so much we can optimize and do with technology or outsourcing.”
While grappling with technology implementation hurdles and macro-level operational challenges, providers remain dogged about a brighter future for the home-based care industry – one that Gonzalez said he did not think would ever be possible.
The post The Documentation Dilemma: At-Home Care Providers Want AI Tools, But Cost Stands In The Way appeared first on Home Health Care News.










