The home-based care industry is uniquely equipped to improve care coordination and enhance care for patients.
To expand the role that care coordination plays in the U.S., both post-acute providers and the health care system overall must expand their use of technology and address social determinants of health, according to Ruth Raskas, president and chief operating officer at LiveWell Partners.
Home-based care providers have the opportunity to determine which types of care are most appropriate for their patients, Raskas told Home Health Care News, whether it be physical therapy, speech therapy, more support from a registered nurse or other services.
“That very unique, clear clinical pathway to help someone get better is just a tremendous opportunity,” Raskas said.
St. Louis-based LiveWell Partners is an independent home health and hospice provider that operates in five states. While LiveWell is actively working to improve care coordination, the company is also thinking about growth strategies, according to Raskas.
Care coordination has been a strategic priority for other home-based care entities. In February, the National Alliance for Care at Home (the Alliance) specifically called out care coordination as one of the priorities it sought to advance in concert with the Department of Health and Human Services (HHS).
Additionally, Chicago-based home care provider Help at Home has implemented a care coordination program of its own devising, designed to identify client needs and predict unforeseen events.
For care coordination to function most effectively, Raskas said, it must be implemented across the entire health care system. Primary care must be well-coordinated and enabled by AI.
While acknowledging AI’s critical role, Raskas remains aware of the technology’s limitations.
“There are a lot of different entities suggesting the use of technology, use of AI as panaceas for all the challenges that we have,” she said. “And the reality is, there are places where it works, and there are places where it’s not going to be as effective.”
In addition to AI’s efficacy limitations, home-based care providers have expressed other concerns with practical implementation. In a recent HHCN survey, respondents listed challenges of integrating multiple technology systems and employee training as barriers to implementing analytics and market intelligence tools.
LiveWell is currently beta-testing one AI technology – medication reconciliation. The technology enables the provider to electronically enter medications into a patient’s clinical folder, rather than doing so manually. In 2025, the company also standardized its technology platform across its five-state footprint.
The health care system overall has an opportunity to adopt new technologies and catch up to other industries that have been quicker to implement cutting-edge tools, according to Raskas.
Providers promoting care coordination must also consider social determinants of health, such as transportation and access to food, Raskas said. But reimbursement remains a barrier to expanding coordinated health care delivery.
“The question is, where is reimbursement driving that kind of coordination?” she said. “I do think that the home is a place where there is an ability to get that kind of excellent coordination and at LiveWell, one of the things we are focused on in terms of our clinical teams is thinking about that and looking at those clinical pathways, looking at that care coordination, and really figuring out, what are the things that we can do to to help and support our patients.”
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